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Vitamins.org Privacy Policy

Last Updated: November 11, 2011

Thank you for visiting the Vitamins.org website. At Vitamins.org, we value our users and your trust is very important to us. We are committed to your privacy, and want to protect your personal information. This privacy policy explains how we collect, use and disclose your personal information, as well as outline the steps that we have taken to ensure security of your information. By using this website, you are accepting the current practices described in the privacy policy. If you have any questions or comments regarding our Privacy Policy, please contact us at questions@vitamins.org.

What Information Does Vitamins.org Collect From Me?

The information we collect from our users help us enhance our website and our services to provide an efficient, meaningful and customized experience. We gather the following types of information:

Personal Information: We collect personal information that you provide to us on our website as well as in any other way such as by telephone. This may include information you provide when you register as a member, engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, requests for suggestions or other aspects or services offered by us. As a result, the information Vitamins.org collects from you may include your name, mailing address, phone number, email address, credit card number and other financial information you provide.

Non-Personal Information: We automatically receive and store certain types of information whenever you interact with us. This may include information such as your browser type, the URL of the previous website you visited, your ISP, operating system, a unique identifier for your computer and your Internet protocol (IP) address ("Non-Personal Information"). Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call our 800 number. 

Do We Use Cookies?

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the Vitamins.org Service, analyze Website activity, provide you with a more personalized and effective user experience, and to allow you to login and begin use of Vitamins.org automatically when you visit our website.

We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is analyzed periodically and is used to gain a broader picture of usage patterns at our site.

How Does Vitamins.org Use My Information?

Information about our customers is an important part of our business. We use information we collect from the Website to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts.  We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, personalizing and improving the Vitamins.org Service and the Website, fulfilling requests for information, fulfilling orders, administering accounts, producing and shipping the products that you order, and providing customer support.

What About Disclosure To Third Parties?

We use third party service providers such as delivery companies and credit card processors to assist us in fulfilling your order. These companies use your information to authorize payment and to deliver your order to you. Otherwise, we do not sell, rent, share, or transfer your personal information to third parties. The information you give us is confidential, and will not be sold or given to any individual or company or organization.

How Does Vitamins.org Help protect my information?

We have taken extensive precautions, including the deployment of technological resources and the use of firewalls, systems and procedures, to protect the security of your personal information. When you enter credit card information on our Websites, we may store it so that you do not have to re-enter it every time you order, but we encrypt it when storing. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control. Also, although we have taken these precautions, you are responsible for maintaining the secrecy of your password.

How Can I Access And Make Changed To My Personal Information?

You may review, change or correct your personally identifying information at any time by accessing your account information on the Websites or calling us at the contact information below. You are responsible for maintaining the accuracy and completeness of your personal and other information, including your e-mail address, and we urge you to review your information regularly to ensure that it is correct and complete.

When Accessing Third Party Websites, Does This Privacy Policy Still Apply?

You may be able to access third party websites directly from our Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

Will I Be Notified If Changes Are Made To This Privacy Policy?

Our Privacy Policy Statement may change from time to time. In the event of a change, we may notify you of any changes immediately by  sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. You should check the website frequently to see recent changes. It is your responsibility to ensure you have a clear understanding of our practices described in this Privacy Policy at all times.

I Have Further Questions About This Statement, Who Should I Contact?

If you have any questions or suggestions regarding our privacy policy, please contact us at privacy@vitamins.org, or call us at 1-800-328-9090.

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