Customer Service 1-800-328-9090

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At Vitamins.org, customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your order, we kindly ask that you contact us within 30 days of placing your order to facilitate a full refund on all unopened merchandise.

We understand that some orders may be placed incorrectly or not all the products purchased are required. Our return policy extends to these circumstances as well. We strive towards providing a worry free resolution regardless of the issue.

To return your order, follow these 3 simple steps:

  • 1) Contact us – Simply call our customer service team with your order number to receive a Return Merchandise Authorization (RMA) number.
  • 2) Package product(s) – Write the RMA number legibly anywhere on the outside of the package.
  • 3) Return the product(s) – Our customer service staff will provide you with the return shipping address for the package.

Frequently Asked Questions Regarding Our Return Policy:

How soon will I receive my refund?

Once your returned merchandise it is received, your refund will be processed and automatically applied to your credit card within 5 business days. Depending on your credit card company, it may take an additional 5 to10 business days after your credit is applied for it to appear on your statement.

What happens if I’ve received the wrong product?

Although Vitamins.org does its best to ensure every order is properly fulfilled, mistakes may occur. If you have received an incorrect product, please contact our customer service staff who will correct and expedite the shipment of your exact order.

What if my order is damaged?

While we take extraordinary measures to assure every order is carefully packaged, occasionally your order may be damaged in transit. If upon delivery you discover your order has been damaged, simply contact us and we will rectify the situation.

What if I’m over the 30 day return period?

Due to the limited shelf life of perishable goods such as vitamins, we are unable to offer refunds on products beyond 30 days from the date of purchase.

Why can’t I return an opened product?

Vitamins.org is unable to refund opened merchandise as these products are considered used once their protective seal is broken.

I need to speak with a representative, how do I contact you?

Our knowledgeable and courteous customer service team will be pleased to assist you with any information you may require or answer any questions or concerns you may have.

Please contact us at 1-800-328-9090, Monday to Friday, 9am -5pm EST or email us at: customercare@vitamins.org

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