At Vitamins.org, customer satisfaction is our highest priority. If for any reason you are not completely satisfied with your order, we require only that you contact us within 30 days of placing your order to facilitate a full refund on all unopened merchandise.
Unlike many companies, we understand that some orders may be placed incorrectly or customers may decide certain products ordered are not actually required or necessary once they are delivered.
Our return policy extends to these circumstances as well, in order to facilitate a timely and worry free resolution no matter what the issue.
To return your order:
- 1) Contact us – Simply call our customer service team with your order number to receive a Return Merchandise Authorization (RMA) number.
- 2) Package product(s) – Write the RMA number legibly anywhere on the outside of the package.
- 3) Return the product(s) – Our customer service staff will provide you with the return shipping address for the package.
Some Frequently Asked Questions regarding our return policy include:
How soon will I receive my refund?
Please allow between 7-10 business days from the time our warehouse receives your returned order to both process your refund and for the amount to appear in your account. As internal banking procedures may vary, this time frame may be adjusted accordingly.
What happens if I received the wrong product?
Although vitamins.org strives to ensure every order is properly fulfilled, mistakes may occur. If you have received an incorrect product, please contact our customer service staff who will clarify and expedite the shipment of your exact order.
What if my order is damaged?
While we take extraordinary care to assure every order is properly packaged for safe delivery, we cannot guarantee that some shipping damage will not occur during transit by the USPS or UPS.
If upon delivery you discover your order has been damaged in transit, simply contact us and we will immediately rectify the situation.
What if I’m over the 30 day return period?
Due to the limited shelf life of perishable goods such as vitamins, we are unable to offer refunds on products beyond the 30 day period from the date of purchase.
Why can’t I return an opened product?
Vitamins.org is unable to refund opened merchandise, as these products are considered used once their protective seal is broken.
I need to speak with a representative; how do I contact you?
Our knowledgeable and courteous customer service team will be pleased to assist you with any information you may require or answer any questions or concerns you may have.
Please contact us at 1-800-328-9090, Monday to Friday, 9am -5pm EST or email us at: email@example.com